Terms and Conditions for Transporters
Last updated: 06/19/2026These terms and conditions govern the mutual rights and obligations between Find-Bus.com, s.r.o. as the operator of the Find-Bus platform and transporters who submit offers to provide bus transport through the platform. The text below is preliminary and serves as a template – the binding final wording will be added later.For the purposes of these terms, the following definitions apply:The platform serves as an auction marketplace for intermediating bus transport. The operator in particular:Registration and successful verification of the transporter are required in order to submit offers.In connection with using the platform, the transporter has in particular the following obligations:A contract between the transporter and the customer is concluded through the following process:The price of the trip is set by the transporter in its offer. The payment terms are as follows:The binding nature of offers and the consequences of their cancellation are governed by the following rules:Any complaints and disputes are resolved by the transporter primarily with the operator. Disputes may be resolved through the Czech Trade Inspection Authority (ČOI) as the body for out-of-court dispute resolution; only afterwards in court according to the transporter's registered seat.The processing of transporters' personal data is governed by a separate document available on the platform.These terms and conditions take effect on the date of publication. The operator is entitled to change the terms at any time and will inform users of such changes. Matters not governed by these terms are subject to Act No. 89/2012 Coll., the Civil Code, and other legal regulations of the Czech Republic.This document represents a preliminary template version of the terms and conditions for transporters. The binding final version will be published once approved.
1
Introductory Provisions
Operator – Find-Bus.com, s.r.o., company ID 197 07 461, registered at Holická 1173/49a, 779 00 Olomouc, operating the Find-Bus platform.
Customer – a user who posts a bus transport request through the platform.
Transporter – a verified transport company with verified vehicles that submits offers and carries out transport through the platform.
Request – the route, date, number of seats and required equipment specified by the customer.
Offer – a binding proposal by a transporter to carry out the requested trip with a specific vehicle at the stated price.
Platform – the Find-Bus web application available on the operator's website.
2
Subject and Scope of Platform Services
Intermediates contact between transporters and customers via anonymous requests and offers.
Manages payments under an escrow scheme – the transporter receives payment only after the transport is completed.
Automatically issues an invoice on behalf of the transporter after the trip is completed.
Acts solely as an intermediary – it is not a transporter itself and is not liable for the performance of the transport.
3
Registration and User Account
Registration is free of charge and is carried out by completing the registration form.
The transporter must have a verified account – offers cannot be submitted without verification.
Every vehicle used in an offer must be verified by the operator.
Changing the licence plate or equipment of a vehicle results in loss of verification; the vehicle must be re-verified (typically within 3 days).
The transporter must hold valid liability insurance (green card) for the entire duration of providing transport.
4
Rights and Obligations of the Transporter
Provide true and complete information about its company, vehicles and offers.
Keep vehicles in a technically fit and verified condition.
Comply with EU rules on driving time and mandatory breaks (max. 4.5 hours of continuous driving).
Duly and timely carry out the transport it has undertaken to provide.
Respect the anonymity of customers – contact details are unlocked only after the deposit is paid.
5
Conclusion of the Contract
1
The transporter sees anonymous requests matching its capabilities.
2
The transporter submits an offer with a specific vehicle and price.
3
The offer is binding for 3 days after the auction ends (or according to the operator's settings).
4
The customer selects an offer; offers can be modified or cancelled until the auction ends or until the customer makes a selection.
5
Once the deposit is paid, contacts are unlocked and the transporter carries out the transport on the agreed date.
6
After the trip is completed, the system automatically issues an invoice on behalf of the transporter.
6
Prices, Commission and Payment Terms
The operator charges a commission of 15 % of the total trip price.
All payments are processed through the operator's account under an escrow scheme.
The transporter receives payment only after the transport is completed.
The invoice is issued automatically on behalf of the transporter and archived for the period required by law.
The price may include a fuel surcharge derived from the weekly fuel prices published by the Czech Statistical Office.
7
Cancellation Terms and Withdrawal
After the auction ends, the transporter's offer is binding for the specified period.
Before the customer makes a selection, the transporter may modify or cancel its offer until the auction ends.
If the transporter fails to perform the agreed trip, the customer is entitled to a full refund and the transporter may be charged a contractual penalty of CZK 10,000.
Cancellation by the customer is governed by the cancellation terms set out in the terms and conditions for customers.
8
Complaints and Dispute Resolution
9
Personal Data Protection
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